Position Title:

Enrollment Services Counselor

Department/School:

Enrollment Service

Salary/Pay Rate:

$62,353.20

Job Summary:

The Enrollment Services Counselor provides operational support and drives technological advancements as it relates to the admissions process for prospective traditional undergraduate, adult, and graduate students for all campuses and locations. This position assists and executes the University’s institutional goals by providing an exceptional level of customer service, continually works to remove common obstacles and barriers, and meets all critical project and task deadlines in order to positively contribute to enrollment outcomes.

Minimum Qualifications:

• Bachelor’s Degree or Actively Enrolled in a Bachelor Degree Program
• 1-3 years of related experience

Essential Functions:

• Serve as main point of contact for phone inquiries in Admissions. Interact with students’ and families by phone, email, text, and chat while maintaining accuracy and outstanding customer service. Conduct outreach to generate application movement and event participation. Conduct consistent outbound calling campaigns with a focus on graduate and adult/continuing education student populations with a goal of driving new student enrollment.
• Participate in the implementation and maintenance of new enrollment services technology and systems. Provide regular feedback on processes and opportunities to streamline and automate existing strategies and procedures.
• Assist as needed in processing and indexing all necessary student applications and supporting documents.
• Guide and train team members and student workers to ensure all daily tasks are complete and office is running efficiently.
• Utilize multiple computer programs to import and export data files.
• Successfully organize and fulfill mailings including undergraduate admissions decision letters and graduate decision emails.
• Consistently demonstrate courtesy, tact, as well as a positive and professional attitude while interacting with other team members as well as current and prospective students and families.
• Other duties as assigned.

Preferred Qualifications:

Experience working with a CRM, digital documents and document systems, and Banner, as well as Reporting experience.

Required Application Documents:

Resume, Cover Letter, & Contact Information of 3 Professional References 

Benefits:

The position includes a comprehensive benefit package*. Benefits for this position include but are not limited to the following:

• 3 weeks of paid vacation. 4 weeks of paid vacation beginning in the 6th year of employment.
• Unlimited paid sick time.
• 14+ paid holidays per year.
• Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate. Flexible Spending Accounts (FSA) and Dependent Care (FSD).
• Life insurance.
• Generous short-term and long-term disability programs and workers compensation.
• 403(b) defined contribution plan:
  • First 6 years University contributes 7.5%, Employee contributes a mandatory 4%.
  • University contribution increases to 10.5% in year 7, and 12% after 15 years.
  • Employee contribution decreases to 1% in year 7. Remains 1% thereafter.
  • Typical eligibility requirements: 1 year of service and 1,000 hours with Marist University.
• 403(b) Tax Deferred Annuity – Roth option available. Voluntary, up to IRS maximum contribution.
• Tuition Benefits:
  • Up to 16 undergraduate credits per semester. Up to 18 graduate credit per academic calendar. Eligibility extends to employee, spouse, and dependent children under age 26.
  • University pays 100% tuition only.
  • Eligible dependents may be Reimbursed up to $2,000 per semester towards tuition at another accredited institution.

*Eligibility requirements including waiting periods and/or employee probationary periods may apply at the discretion of the University.

About Marist University:

Founded in 1929, Marist is a comprehensive, independent four-year institution whose signature educational approach blends the liberal arts with pre-professional studies and emphasizes experiential learning to enrich classroom instruction. With campuses in Poughkeepsie, N.Y., and Florence, Italy, plus over 70 programs offering a variety of international study, Marist is a portal to the world and is devoted to nurturing a welcoming, inclusive community. Through six schools offering almost 50 majors, Marist cultivates the intellectual growth and well-being of its more than 6,000 undergraduate and graduate students and encourages them to color outside traditional academic lines as they pursue coursework and personal experiences that provide valuable occupational expertise and reflect their individual passions. Marist has been acclaimed a top institution in the nation by U.S. News & World Report, the Wall Street Journal/College Pulse, Princeton Review, and others. To learn more, please visit https://www.marist.edu/about 

Type of Position:

Full-time

Classification:

Administrative (Exempt)

Months per Year:

12

Work Schedule:

5 days/7.5 hours between 8:30am and 8:00pm

After the initial training period, this role requires a Sunday–Thursday schedule, including late shifts of 11:30am-8:00pm on Mondays and Thursdays. Hours/days may shift based on needs of the office, including on-campus admission events.

Hours per Week:

37.5

Location:

Marist University Main Campus

Number of Position Openings:

1

Equal Employment Statement:

Marist University is committed to creating an inclusive workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the University will strive to achieve the full and fair participation of all members of the Marist community.

Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups. The University will review its employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated. The University will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.

Marist's policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by the University. It shall be considered a violation of University policy for any member of the community to discriminate against any individual or group with respect to employment or attendance at Marist University on the basis of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, veteran status, or any other condition established by law.