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Thank you for your interest in a career with Marist College. For assistance and to follow up on an application, please contact the Office of Human Resources at Human.Resources@Marist.edu

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Enrollment Services Counselor

Apply now Posting Number: 493280
Type of Position: Full-time
Location: Poughkeepsie, NY
Categories: Administration

Position Title:

Enrollment Services Counselor

Department:

Enrollment Service

Job Summary:

Provide operational support and drive technological advancements as it relates to the admissions process for prospective traditional undergraduate, adult, and graduate students for all campuses and locations. Assist and execute the College’s institutional goals by providing an exceptional level of customer service, continually work to remove common obstacles and barriers, and meet all critical project and task deadlines in order to positively contribute to enrollment outcomes.

Minimum Qualifications:

Bachelor’s Degree or Actively Enrolled in a Bachelor Degree Program


3-5 years of related experience

Essential Functions:

  • Serve as main point of contact for phone inquiries in Admissions.
  • Interact with students’ and families by phone, email, text, and chat while maintaining accuracy and outstanding customer service.
  • Conduct outreach to generate application movement and event participation.
  • Conduct consistent outbound calling campaigns with a focus on graduate and adult/continuing education student populations with a goal of driving new student enrollment.
  • Participate in the implementation and maintenance of new enrollment services technology and systems. Provide regular feedback on processes and opportunities to streamline and automate existing strategies and procedures.
  • Assist as needed in processing and indexing all necessary student applications and supporting documents.
  • Guide and train team members and student workers to ensure all daily tasks are complete and office is running efficiently.
  • Utilize multiple computer programs to import and export data files.
  • Successfully organize and fulfill mailings including undergraduate admissions decision letters and graduate decision emails.
  • Consistently demonstrate courtesy, tact, as well as a positive and professional attitude while interacting with other team members as well as current and prospective students and families.
  • Other duties as assigned.

Preferred Qualifications:

Experience working with a CRM, digital documents and document systems, and Banner, as well as Reporting experience.

Required Application Documents:

Resume, Cover Letter, & 3 Professional References

About Marist College:

Located on the banks of the historic Hudson River and at its Florence, Italy campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist educates approximately 5,000 traditional-age undergraduate students and 1,200 adult and graduate students in 53 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees, and also Doctor of Physical Therapy and Physician Assistant programs. Marist is consistently ranked among the best colleges and universities in America by The Princeton Review (Colleges That Create Futures and The Best 386 Colleges), U.S. News & World Report (3rd Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and others. Marist’s study abroad program is ranked #2 in the nation by the U.S. State Department’s “Open Doors Report” and has also received the Senator Paul Simon Award for First Year Abroad programs in Italy and Ireland. Marist’s Joint Study partnership with IBM, which began in 1988, has brought the College the kind of world-class technology platform typically found at leading research institutions. To learn more, please visit https://www.marist.edu/about

Type of Position:

Full-time

Classification:

Administrative

Months per Year:

12-month

Work Schedule:

5 days/7.5 hours between 8:30am and 8:00pm

Hours per Week:

37.5

Location:

Marist College Main Campus

Number of Position Openings:

3

Equal Employment Statement:

Marist College is committed to creating a diverse workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the College will strive to achieve the full and fair participation of minorities, women, people with disabilities, and any other protected groups found to be under represented.

Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups. The College will review its employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated. The College will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.

Marist's policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by the College. It shall be considered a violation of College policy for any member of the community to discriminate against any individual or group with respect to employment or attendance at Marist College on the basis of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, veteran status, or any other condition established by law.

 

 

 

 

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